Frequently asked questions to help you buy a voucher, a gift box or an item - LA BASTIDE DE SAINT-TROPEZ
Are gift boxes sent immediately after purchase?
Yes, your gift box is sent immediately after purchase in digital format. The recipient can then book their dates directly with our establishment LA BASTIDE DE SAINT-TROPEZ.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available in several formats, including romantic getaways, wellness experiences, and gourmet dinners, to fully enjoy the universe of LA BASTIDE DE SAINT-TROPEZ.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift check sent directly to the recipient without them seeing the amount. Simply check the 'Hide the amount' option when placing your order at LA BASTIDE DE SAINT-TROPEZ.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or to pick it up in person when finalizing your order. The box is sent immediately in digital format, allowing the recipient to book their dates at LA BASTIDE DE SAINT-TROPEZ.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, for a unique experience at LA BASTIDE DE SAINT-TROPEZ.
How do I create a group fund and invite people?
To create a kitty and offer a gift box at LA BASTIDE DE SAINT-TROPEZ, select the dedicated option during your online purchase. You can then invite participants by email or link sharing, and customize your gift as you wish.
How can I choose the amount for a gift card?
The amounts of the gift certificates are predetermined by the gift sets available at LA BASTIDE DE SAINT-TROPEZ. You can choose from the proposed options, such as the "Bastide Love Story" set for $1,100 or the "Wellness Stay" for $1,050, to offer a unique experience to your loved ones.
How can I log in to my account?
To access your account, go to the login page of LA BASTIDE DE SAINT-TROPEZ and enter your email address and password. If you have forgotten your password, use the 'Forgot Password' option to reset it.
How can I empty my cart?
To empty your cart, click on the cart icon at the top right of the page, then on the 'Empty Cart' button of our establishment LA BASTIDE DE SAINT-TROPEZ.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order and ready to be given to your loved ones for unforgettable moments at LA BASTIDE DE SAINT-TROPEZ.
How do I remove a gift box from my cart?
To remove a gift box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our LA BASTIDE DE SAINT-TROPEZ website.
How do I purchase or give a gift box?
To offer a gift box from LA BASTIDE DE SAINT-TROPEZ, choose your preferred gift box, personalize it with a message, and complete your order. The gift box is sent immediately in digital format, allowing the recipient to book their dates directly with the establishment.
Can we give a gift certificate and let the recipient choose the experience?
Yes, our LA BASTIDE DE SAINT-TROPEZ gift boxes allow the recipient to choose from our experiences, such as an overnight stay in a superior room with breakfast, a gourmet dinner, or a relaxing moment at the Holidermie spa.
Can I modify or cancel my order?
The modifications or cancellations of your LA BASTIDE DE SAINT-TROPEZ gift box order depend on the conditions specified at the time of purchase. Your LA BASTIDE DE SAINT-TROPEZ gift box can be used to book a night in a superior room with breakfast included, as well as wellness or gastronomic experiences.
Is the gift box customer service reachable by email?
You can send us an email at the address indicated on our website for any questions regarding your gift box. We commit to responding to you within 48 business hours, for an unforgettable stay at LA BASTIDE DE SAINT-TROPEZ.
Is the gift box customer service reachable by phone?
The customer service of LA BASTIDE DE SAINT-TROPEZ is reachable by phone from Monday to Friday, 9 AM to 6 PM.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on our LA BASTIDE DE SAINT-TROPEZ website. Log in with the credentials provided at the time of purchase to track your order and fully enjoy your experience.
Is there an online chat available for questions about gift boxes?
An online chat is available to answer your questions about the LA BASTIDE DE SAINT-TROPEZ gift boxes. The opening hours are indicated on the contact page of the website.
Is there a dedicated customer service for gift boxes?
The customer service dedicated to the gift boxes of LA BASTIDE DE SAINT-TROPEZ is available for any questions regarding your gift box. You can obtain detailed information about the services offered, such as wellness stays or gourmet dinners, directly through our official website.
Is there a dedicated FAQ for gift boxes?
This FAQ provides the answers you need to use your gift box at LA BASTIDE DE SAINT-TROPEZ. You will find information about the validity, usage, and services included in your gift box.
Is spa access included in my gift box?
Access to the spa is included in the LA BASTIDE DE SAINT-TROPEZ Wellness Stay gift box, which offers a custom 60-minute relaxing ritual at the Holidermie Spa.
Does the recipient of a gift box have access to the same services as other customers?
As a gift box beneficiary, you have access to the same services as our other customers at LA BASTIDE DE SAINT-TROPEZ, according to the conditions of your gift box.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box itself or in the accompanying information booklet. You will find information about the night in a superior room, the included breakfast, as well as any additional services such as champagne and rose petals upon arrival or the relaxing ritual at the Holidermie Spa, depending on the chosen box. For an unforgettable stay, discover the services of LA BASTIDE DE SAINT-TROPEZ.
Is parking included in my gift box?
Parking is not included in LA BASTIDE DE SAINT-TROPEZ gift boxes.
Is breakfast included in my gift box?
Breakfast is included in the LA BASTIDE DE SAINT-TROPEZ gift boxes: Bastide Love Story, Wellness Stay, and Epicurean Stay.
Is special attention given to the recipient of a gift box?
Upon your arrival at LA BASTIDE DE SAINT-TROPEZ, you will be greeted with special attention: rose petals and a bottle of champagne await you for a romantic and luxurious experience.
Is a welcome drink included in my gift box?
The gift boxes from LA BASTIDE DE SAINT-TROPEZ include a bottle of champagne upon arrival for certain offers, such as the Bastide Love Story. For other services, a welcome drink is not systematically included.
Should we bring towels to the Spa?
The towels are provided by the Holidermie spa at our establishment LA BASTIDE DE SAINT-TROPEZ.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your preferences. The gift boxes from LA BASTIDE DE SAINT-TROPEZ offer various options to meet your needs.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or paper format. The gift boxes are available immediately after purchase, and your clients will be able to book their dates at LA BASTIDE DE SAINT-TROPEZ.
Do you offer preferential rates for bulk purchases?
Preferential rates are available for bulk purchases, with a customized quote based on the volume ordered at LA BASTIDE DE SAINT-TROPEZ.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for corporate committees, with preferential rates and customization options. Gift boxes tailored to your needs are available for an exceptional moment at LA BASTIDE DE SAINT-TROPEZ.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, we update your details with your order number. The establishment's conditions apply for this change, at LA BASTIDE DE SAINT-TROPEZ.
How can I leave a review for my gift box?
You can share your feedback on your experience by logging into your LA BASTIDE DE SAINT-TROPEZ customer account. The terms may vary according to the conditions specified at the time of purchase.
How can I contact the store?
For any questions regarding your gift box or your stay, you will find the necessary information directly on our website or in the general terms and conditions of sale. Our establishment, LA BASTIDE DE SAINT-TROPEZ, is located a few minutes from Saint-Tropez and offers top-notch services for an exceptional stay.
Is there a dress code for the gift box?
At LA BASTIDE DE SAINT-TROPEZ, elegant yet casual attire is recommended for dinner at the restaurant, while beachwear is suitable for the pool and spa. For your stay, opt for comfortable clothing that suits the Mediterranean ambiance of our establishment LA BASTIDE DE SAINT-TROPEZ.
From what age can I get a treatment?
The treatments offered at the Holidermie Spa of LA BASTIDE DE SAINT-TROPEZ are available starting from 18 years old.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, it is necessary to book in advance. Recipients can choose their dates directly with the establishment LA BASTIDE DE SAINT-TROPEZ.
How can one access the hotel from the airport?
To reach LA BASTIDE DE SAINT-TROPEZ from the airport, you can choose a private car transfer or a taxi, which will take you directly to the hotel in about 1h30 from Nice Côte d'Azur Airport. The establishment is just a few minutes away from the mythical town of Saint-Tropez and the famous Pampelonne beach.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility is ensured at La Bastide de Saint-Tropez, Relais & Châteaux, for a comfortable and suitable stay for everyone.
Are pets allowed in the establishment?
LA BASTIDE DE SAINT-TROPEZ accepts pets, subject to specific conditions of the establishment. For a peaceful stay, it is advisable to check the terms directly with LA BASTIDE DE SAINT-TROPEZ.
Where can I find the menus?
The menus of LA BASTIDE DE SAINT-TROPEZ restaurants are available on the establishment's website, where you can discover the Mediterranean flavors offered by our chefs.
What are the hours of operation?
The opening and service hours of LA BASTIDE DE SAINT-TROPEZ vary depending on the chosen services. To make the most of your stay, we recommend checking the specific hours of your gift box or contacting LA BASTIDE DE SAINT-TROPEZ directly.
Is there parking available near the establishment?
LA BASTIDE DE SAINT-TROPEZ offers private parking for the comfort of its guests. Located in the heart of the French Riviera, LA BASTIDE DE SAINT-TROPEZ ensures you a peaceful and convenient stay.
What are the delivery methods for gift boxes/vouchers?
LA BASTIDE DE SAINT-TROPEZ gift boxes are sent immediately by email in digital format after purchase, allowing the recipient to book their dates directly with the establishment.
Is postal delivery offered?
We offer postal delivery of our gift boxes. You will receive your digital gift box immediately after your purchase, to give as you please. The reservation and redemption of services are to be made directly with the establishment LA BASTIDE DE SAINT-TROPEZ.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for unique experiences at LA BASTIDE DE SAINT-TROPEZ. For additional items, you can check the conditions of the establishment LA BASTIDE DE SAINT-TROPEZ.
Is the gift box available in physical format?
You can choose between a physical or digital gift box to offer a stay at LA BASTIDE DE SAINT-TROPEZ.
Is the box presented in a neat packaging?
Yes, our gift boxes are carefully wrapped to offer an elegant and neat presentation, in line with the refined experience offered by LA BASTIDE DE SAINT-TROPEZ.
Is the gift box available in a digital format (e-gift box)?
Yes, our gift boxes are available in a digital version. You can choose to have them delivered by email, allowing for immediate presentation to the lucky recipient. Take advantage of this practical option to offer an exceptional moment at LA BASTIDE DE SAINT-TROPEZ.
Can the gift box be sent directly to the recipient?
You can choose to have the gift box sent directly to the recipient when placing your order. The box is sent in digital format, and the lucky recipient can book their dates at LA BASTIDE DE SAINT-TROPEZ.
Do you deliver gift boxes internationally?
We offer international delivery of our gift boxes. Shipping costs and delivery times vary depending on the destination, at our establishment LA BASTIDE DE SAINT-TROPEZ.
What are the delivery times for gift boxes by mail?
LA BASTIDE DE SAINT-TROPEZ gift boxes are sent by mail within 48 hours of the order. Delivery takes 2 to 5 business days depending on the destination.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The delivery is immediate in digital format, and the recipient can then book their dates at LA BASTIDE DE SAINT-TROPEZ.
Is express delivery available?
The delivery of your LA BASTIDE DE SAINT-TROPEZ gift box is immediate in digital format, allowing the recipient to book their stay dates quickly.
How can I track my order?
You can track your order by logging into your account on our website. Your gift box is sent to you immediately in digital format, and the recipient can book their dates at LA BASTIDE DE SAINT-TROPEZ.
Can I receive my gift box by email or mail?
You have the option to receive your gift box by email or by mail according to your choice. Delivery is immediate in digital format for quick use at LA BASTIDE DE SAINT-TROPEZ.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher is immediate for digital sending. For physical delivery, please allow 3 to 5 business days depending on your location. You will then be able to book your stay dates at LA BASTIDE DE SAINT-TROPEZ.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid for a new reservation at La Bastide de Saint-Tropez. You will be able to enjoy our peaceful haven located in the heart of the French Riviera according to the establishment's conditions.
Can my gift box be extended if not used?
The extension of your gift box can be considered depending on the availability and conditions of LA BASTIDE DE SAINT-TROPEZ. This Provençal bastide, located just minutes from Saint-Tropez, offers you a haven of peace for an exceptional stay.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the conditions of LA BASTIDE DE SAINT-TROPEZ. Your box includes one night in a superior room with breakfast, as well as specific services depending on the chosen experience, such as a gourmet dinner or a spa treatment.
Can I cancel my reservation made with a gift box?
Cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment LA BASTIDE DE SAINT-TROPEZ.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the conditions specified at the time of purchase. You will be able to fully enjoy your stay at LA BASTIDE DE SAINT-TROPEZ.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box at LA BASTIDE DE SAINT-TROPEZ depends on the establishment's conditions, which are specified at the time of booking.
Is it possible to reschedule without fees with a gift box?
Rescheduling is possible according to the conditions of your gift box and the availability of LA BASTIDE DE SAINT-TROPEZ.
Can I convert my gift box into a gift card?
It is not possible to convert your gift box into a gift certificate. You can use it to book an experience at LA BASTIDE DE SAINT-TROPEZ.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
For events like Valentine's Day, Christmas, or weddings, LA BASTIDE DE SAINT-TROPEZ offers special gift boxes. Discover our online offers to find the one that suits the occasion you wish to celebrate.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes tailored to various occasions, such as birthdays or gatherings with friends, for unforgettable moments for two or in a group. Our offers, such as the Bastide Love Story or the Wellness Stay, are designed for exceptional stays at La Bastide de Saint-Tropez.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes from LA BASTIDE DE SAINT-TROPEZ are official and guaranteed without intermediaries, with secure payment directly to the establishment. You benefit from the best rate and can customize your box according to your wishes.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes correspond to those offered by the establishment LA BASTIDE DE SAINT-TROPEZ, but it is advisable to check the specific conditions for any particularity.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Service exchanges are possible depending on the availability and conditions of the LA BASTIDE DE SAINT-TROPEZ establishment.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a LA BASTIDE DE SAINT-TROPEZ gift box.
Is online payment secure?
Online payment is secure on our platform, which ensures the protection of your banking data. You can thus order your gift box with complete peace of mind at our establishment LA BASTIDE DE SAINT-TROPEZ.
Is payment via group or shared payment possible?
Payment via group or shared methods is not available for LA BASTIDE DE SAINT-TROPEZ gift boxes. You can pay for your order by credit card, bank transfer, or PayPal during your online purchase.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique and unforgettable experience at La Bastide de Saint-Tropez. Each box allows you to enjoy an overnight stay or a meal at our establishment, located in the heart of the French Riviera, just a few minutes from Saint-Tropez.
Is it possible to pay in installments?
The option to pay in installments is not mentioned as being available for the gift boxes of LA BASTIDE DE SAINT-TROPEZ.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You then receive a digital gift box to give, with which the recipient can book their dates at the establishment LA BASTIDE DE SAINT-TROPEZ.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes at LA BASTIDE DE SAINT-TROPEZ.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
All payments made on our site are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data at LA BASTIDE DE SAINT-TROPEZ.
When purchasing a gift box, do I keep the history of my orders?
Yes, you can view your order history in your LA BASTIDE DE SAINT-TROPEZ customer account. For any specific questions, refer to the establishment's terms and conditions.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
For your purchase of a gift box, LA BASTIDE DE SAINT-TROPEZ accepts payments by credit card, PayPal, Apple Pay, and Google Pay.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at LA BASTIDE DE SAINT-TROPEZ. You can also find it in your customer account.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and goes directly to the establishment LA BASTIDE DE SAINT-TROPEZ.
Can a promotional code be used?
You can use a promotional code when purchasing your gift set. Check its validity and usage in the terms and conditions of LA BASTIDE DE SAINT-TROPEZ.
What payment methods are accepted for purchasing a gift box?
For the purchase of your gift box, we accept payments by credit card, PayPal, and bank transfer. You thus benefit from a secure payment directly with our establishment LA BASTIDE DE SAINT-TROPEZ.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes at LA BASTIDE DE SAINT-TROPEZ.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your order, which will then be included with it. LA BASTIDE DE SAINT-TROPEZ thus allows you to customize your gift for a unique and thoughtful touch.
Can we add options to your gift box offers?
The gift boxes from LA BASTIDE DE SAINT-TROPEZ can be customized according to the available options, such as adding rose petals or a bottle of champagne for the Bastide Love Story box.
Do you offer premium packaging for gift boxes sent by mail?
We offer you the possibility to choose a premium packaging to enhance your gift box before it is sent by mail. You can customize the packaging during your online order for LA BASTIDE DE SAINT-TROPEZ.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can add a personalized message to your gift box to mark a special occasion. The gift boxes from LA BASTIDE DE SAINT-TROPEZ are designed to offer a unique and memorable experience, whether it's for a birthday, a wedding, or any other celebration.
How do I request a refund for a gift box purchased online?
To request a refund for your gift box, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase at our establishment LA BASTIDE DE SAINT-TROPEZ.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be sent to you subject to availability. This service is offered by our establishment LA BASTIDE DE SAINT-TROPEZ.
Can partially used gift boxes be refunded?
Partially used gift boxes from LA BASTIDE DE SAINT-TROPEZ cannot be refunded.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is quite possible to exchange a gift box for another of equal or greater value, according to the establishment's conditions. LA BASTIDE DE SAINT-TROPEZ gift boxes offer flexibility so that the recipient can choose the experience that suits them best.
Does the right of withdrawal apply to the purchase of a gift box?
The LA BASTIDE DE SAINT-TROPEZ gift box is non-exchangeable and non-refundable, as it is a service provision.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent depends on the general terms and conditions of LA BASTIDE DE SAINT-TROPEZ. The boxes are customizable and sent immediately in digital format, allowing the beneficiary to book their dates at the establishment.
What should I do if the received box is damaged or contains an error?
In case of a damaged or incorrect box, a photo of the box will be requested for quick processing according to the conditions of the establishment LA BASTIDE DE SAINT-TROPEZ.
Can I get a refund for a gift box if I change my mind after purchase?
The refund conditions for a LA BASTIDE DE SAINT-TROPEZ gift box depend on the general terms and conditions of the box, which are available on its description page.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary cannot use the gift box before its expiration date, it will no longer be usable. We advise you to check the establishment's conditions to find out about possible extension options at LA BASTIDE DE SAINT-TROPEZ.
Is a voucher issued if the gift box is not used?
If the gift box is not used, a credit can be issued according to the specific conditions of LA BASTIDE DE SAINT-TROPEZ.
How can I redeem the cashback?
To redeem the voucher amount of your gift box, follow the instructions provided with it. The beneficiary can book their dates directly with the establishment LA BASTIDE DE SAINT-TROPEZ.
What is the processing time for a refund after I make a request?
The refund deadlines for a LA BASTIDE DE SAINT-TROPEZ gift box depend on the purchase and reservation conditions. We invite you to check the specific details on the page of the chosen box to know the exact terms.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from LA BASTIDE DE SAINT-TROPEZ are neither exchangeable nor refundable once purchased.
Are there any dates excluded for gift boxes?
Dates may be excluded according to the conditions of the establishment LA BASTIDE DE SAINT-TROPEZ. Check the available dates when making your reservation.
Is booking with a gift box subject to availability?
Your reservation with a gift box is subject to the availability of the establishment LA BASTIDE DE SAINT-TROPEZ. To fully enjoy your experience, it is recommended to book your dates as early as possible.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password. LA BASTIDE DE SAINT-TROPEZ.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at LA BASTIDE DE SAINT-TROPEZ, have its number ready, which is essential to validate your reservation.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability at LA BASTIDE DE SAINT-TROPEZ. Enjoy an overnight stay in a superior room with breakfast included, and savor an exceptional moment in our establishment.
Can I use my gift box on holidays?
The use of your gift box at La Bastide de Saint-Tropez may vary depending on the establishment's availability. Please check the specific conditions of your gift box to know the possible dates and periods of use.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment LA BASTIDE DE SAINT-TROPEZ.
Can I book online with my gift voucher?
To book with your gift box at LA BASTIDE DE SAINT-TROPEZ, you can choose your dates directly with the establishment LA BASTIDE DE SAINT-TROPEZ.
Can I make a reservation by phone with my gift box?
You can make your reservation by phone using your gift box at LA BASTIDE DE SAINT-TROPEZ.
Can I make a reservation by email with my gift box?
Reservation by email with your gift box is possible according to the establishment's terms. To enjoy your stay, you can book your dates at LA BASTIDE DE SAINT-TROPEZ.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of LA BASTIDE DE SAINT-TROPEZ establishment.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher at LA BASTIDE DE SAINT-TROPEZ. Any additional charges or options, such as an extra gourmet dinner or an additional spa session, are at your own expense.
Is my gift box personalized?
Your gift box is personalized with the name of the beneficiary indicated at the time of purchase. It is valid for one night in a superior room with breakfast included, as well as for specific services such as a gourmet dinner or a moment of relaxation at the spa, depending on the box chosen. Enjoy your stay at LA BASTIDE DE SAINT-TROPEZ.
Can my gift box be used all at once?
Your gift box for LA BASTIDE DE SAINT-TROPEZ is usable in one go, for a complete and unforgettable experience. You can fully enjoy your stay, dinner, or wellness moment according to the chosen box, at our establishment LA BASTIDE DE SAINT-TROPEZ.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only at La Bastide de Saint-Tropez, Relais & Châteaux. It allows you to enjoy one night in a superior room with breakfast included, as well as other services depending on the chosen gift box, such as a gastronomic dinner or a relaxing moment at the Holidermie LA BASTIDE DE SAINT-TROPEZ spa.
Is my gift box valid in only one establishment?
Your gift box is valid only for an experience at La Bastide de Saint-Tropez, Relais & Châteaux. You can enjoy one night in a superior room, a gastronomic dinner, or a relaxing moment at the spa, depending on the box chosen. La Bastide de Saint-Tropez welcomes you for an exceptional stay on the French Riviera.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and subject to an additional charge. Your stay at La Bastide de Saint-Tropez will thus be tailored to your wishes, for an exceptional moment.
Can someone else use my gift box?
The gift box is personal and reserved for its beneficiary. It can only be used by the person indicated at the time of purchase, according to the terms of LA BASTIDE DE SAINT-TROPEZ.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay at La Bastide de Saint-Tropez, depending on the conditions of your gift box. This additional payment can cover extra services or amenities not included in your gift box. Check the terms of your gift box before arriving at La Bastide de Saint-Tropez.
Is an ID required upon arrival when using a gift box?
Upon your arrival at La Bastide de Saint-Tropez, you may be asked to present an ID to validate your reservation made with a gift box. This Provençal bastide, located in the heart of the French Riviera, welcomes you in an exceptional setting for a stay focused on well-being and relaxation. LA BASTIDE DE SAINT-TROPEZ.
Do you accept pets?
LA BASTIDE DE SAINT-TROPEZ does not accept pets in its establishment.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher at LA BASTIDE DE SAINT-TROPEZ, log in to your account on our website and follow the instructions to choose your stay dates. The reservation conditions are specific to each gift box and are detailed during the reservation process.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can order as a guest and enjoy your stay at LA BASTIDE DE SAINT-TROPEZ.
Is my gift card divisible? Can I use it multiple times?
Your gift check can be used in several installments, depending on the availability and reservation conditions of the establishment LA BASTIDE DE SAINT-TROPEZ.
What are the check-in and check-out times?
The check-in and check-out times at LA BASTIDE DE SAINT-TROPEZ are set to allow you to make the most of your stay. For the exact times, please refer to the conditions of your LA BASTIDE DE SAINT-TROPEZ gift box.
What services are included in a gift certificate?
The services included in your gift box depend on the chosen offer. For example, you can enjoy an overnight stay in a superior room with breakfast, a gourmet dinner, or a relaxing moment at the Holidermie spa, depending on the gift box selected at LA BASTIDE DE SAINT-TROPEZ.
What is the difference between a gift box and a free amount voucher?
A gift box from LA BASTIDE DE SAINT-TROPEZ offers you a choice among predefined experiences, such as an overnight stay or a gourmet dinner, while an open amount voucher allows you to pay for a service up to the chosen amount.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website. You will find all the necessary details to fully enjoy your stay at LA BASTIDE DE SAINT-TROPEZ.
How do I use a gift box during booking?
To use your gift box at LA BASTIDE DE SAINT-TROPEZ, simply mention your unique code when making a reservation. The recipient can then choose their stay dates and enjoy the offered experience.
Can the gift box be transferred to a third party?
The LA BASTIDE DE SAINT-TROPEZ gift box can be given to a third party. Simply indicate the recipient's name during the order or specify it later.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity may be considered according to the establishment's conditions. LA BASTIDE DE SAINT-TROPEZ gift boxes offer an exceptional experience, with carefully selected services for an unforgettable stay.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of LA BASTIDE DE SAINT-TROPEZ.
What is the validity period of a gift box?
The validity period of a LA BASTIDE DE SAINT-TROPEZ gift box is 1 to 3 years, depending on the type of box chosen. This period is indicated at the time of purchase and allows the lucky recipient to fully enjoy their experience at our establishment.
Are children allowed?
LA BASTIDE DE SAINT-TROPEZ welcomes children at its establishment. The rooms and common areas are designed to offer a pleasant family stay, while preserving the peaceful and luxurious atmosphere of the bastide LA BASTIDE DE SAINT-TROPEZ.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the beneficiary does not spend the full value of the gift box, the remaining balance is lost. In case of exceeding the value, an additional payment is required according to the conditions of the establishment LA BASTIDE DE SAINT-TROPEZ.
Is the spa access private?
Access to the Holidermie spa at LA BASTIDE DE SAINT-TROPEZ is included in certain gift boxes, such as the Wellness Stay. This custom 60-minute relaxing ritual is intended for two people at our establishment LA BASTIDE DE SAINT-TROPEZ.
What types of gift boxes do you offer?
We offer gift boxes for romantic getaways, gourmet escapes, and wellness experiences at LA BASTIDE DE SAINT-TROPEZ. You can give a night in a superior room with breakfast, a gourmet dinner, or a relaxing moment at the Holidermie spa. These boxes are available for two people and include exclusive services such as rose petals, a bottle of champagne, or a custom relaxing ritual at our establishment LA BASTIDE DE SAINT-TROPEZ.